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Customer Review Guidelines

Aussiebuilder.com is committed to the three guiding principles outlined by the ACCC regarding customer review platforms. Those three guiding principles involved being transparent about commercial relationships, not posting or publishing misleading reviews and not omitting or editing customer reviews in order to not present misleading information about the feedback regarding a business or individual.

In order to adhere to the three principles above, you acknowledge and agree to the the following, in order to submit a review on this website or have a listing on this website.

Fake positive reviews

You must not submit or encourage others to submit fake positive reviews

Fake negative reviews

You must not submit or encourage others to submit fake negative reviews.

Misleading reviews

You must not submit or encourage others to submit reviews that are not truthful and accurate.

Review verification

You are required, if requested, to be able to substantiate that you did in fact receive the service/s, product/s by the the business/individual described in your review.

We reserve the right, at our sole discretion, to not publish and or remove reviews where the person submitting the review is unable to provide satisfactory evidence that they did in fact receive the service/s and or product/s form the business or individual they are submitting the review about.

Editing reviews

Our internal systems are designed so that we are unable to edit reviews.

Removing reviews

We reserve the right, at our sole discretion, to remove reviews where the person who submitted the review is unable to provide satisfactory evidence that they did in fact receive the service/s and or product/s from the business or individual they submitted the review about.

Incentives for reviews

We do not offer incentives for customers to submit reviews. If you are considering doing this for your business, please be aware of your responsibilities. Example information by the ACCC can be found here. If you do offer incentives for customers to submit reviews for your business with your listing with us, you must inform us and we will be required to place a notice on your listing that some of the customers who placed a review on you listing received an incentive to do so.

Legal threats

By having a listing with us, you acknowledge and accept that negative reviews about your business maybe published on your listing.

If you engage in threatening behavior with us, before discussing your concern with us in a civil manner first, we reserve the right, at our sole discretion, to completely remove your listing with us, without further notification to you.

Reporting reviews

If we believe a business or individual is behaving in a manner that goes against the three principles outlined above, or is otherwise unlawful, we will attempt to contact that individual, the ACCC or other authorities, where appropriate and/or required.

These customer review guidelines were last updated 18 June 2014.